Store Help Desk

Order Questions

If your order has shipped, and you selected UPS as your shipping carrier, you will find your tracking number at the UPS shipping web site.

If you have any other questions about this online store or about an existing order please contact us at orders@brian-bates.com.

General Questions

If you have any general questions about our prices, policies or procedures, you can contact us at store@brian-bates.com.

International Orders (Shipping outside of the U.S.)

Customs Fees

International orders will incur a customs fee. You are responsible for paying the customs and import duties. We cannot determine in advance what these charges will be. Please contact your local customs office to determine the customs costs. It is your full responsibility to verify the customs, duties charges and procedures in your country prior to placing your order.

Please Note: If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. These costs will be subtracted from your merchandise refund and your credit card will be charged accordingly. The following information is a general guideline on charges levied by the particular country and is subject to change. It is your responsibility to contact your local customs office to determine the additional customs charges for your particular order.

Canadian Customs

Canadian duties, taxes and brokerage fees on items shipped to Canada are established by Canadian Customs. Anything over $20.00 CAD will be subject to customs fees. Taxes, PST & GST, will vary based on the province to which the items are shipped. The duty is determined by the value of the merchandise and is determined by Customs.

Please Note: As part of the NAFTA, all items that are made in the USA will be duty free; however, they are still subject to PST & GST taxes.

Australian Customs

Australian duties, taxes and brokerage fees on items shipped to Australia are established by Australian Customs. Customs Duty is charged on the purchase price of the goods. The standard rate of duty on clothing is 25%, however, this may vary. GST is charged on the total of the purchase price, plus the customs duty, plus the freight and insurance paid or payable for transporting the goods. The current GST is 10% and is subject to change. UK Customs UK duties, taxes and brokerage fees on items shipped to the UK are established by UK Customs. Customs Duty is charged on the purchase price of the goods and can be as high as 30% of the total purchase price. Most goods arriving in the UK from outside the EU are liable to any or all of these charges: Customs Duty; Excise Duty, Import V.A.T charges, Brokerage Surcharges.